XIAO, Xiaochen. E-commerce customer service satisfaction survey and intelligent customer service development suggestion research. Journal of Education, Humanities and Social Sciences, [S. l.], v. 2, p. 381–386, 2022. DOI: 10.54097/ehss.v2i.837. Disponível em: https://drpress.org/ojs/index.php/EHSS/article/view/837. Acesso em: 7 jun. 2026.