The Use of Instant Messaging Software in the Workplace


  • Ruiyang Zhou



Instant messaging software, Chinese market, workplace


This paper focuses on the study of instant messaging technology. It mainly discusses the major benefits and defects of this technology and how it can be changed. In addition, this paper focuses on the use of instant messaging technology in working conditions. Contrasting with other types of messaging software, this paper displays the benefits and shortage of messaging software.  The research is done only on employed workers. Throughout this research, the problems and defects of instant messaging software are discovered, such as its overlap with daily life and its restriction in about how to improve software like WeCom, DingTalk, and then leads to an increase in overall working efficiency among different companies. Furthermore, this study focuses on the interaction between instant messaging technology and workers, instead of on either side. Thus, results are given, and suggestions among instant messaging software such as the application of administrator and its combination with other systems are also pointed out.


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How to Cite

Zhou, R. (2024). The Use of Instant Messaging Software in the Workplace. Highlights in Business, Economics and Management, 24, 557-562.