WU, Haoqi. Impact of Chatbot Service on Bank Performance Based on a Case Study of IBM Corporation. Highlights in Business, Economics and Management, [S. l.], v. 40, p. 858–866, 2024. DOI: 10.54097/0y765327. Disponível em: https://drpress.org/ojs/index.php/HBEM/article/view/24732. Acesso em: 30 apr. 2026.