Influence of Psychological Security on Service Performance of Front-line Employees in Supply Chain Enterprises: A Simple Intermediary of Job Engagement
DOI:
https://doi.org/10.54097/xgn56y30Keywords:
Supply Chain Enterprises, Psychological Security, Service Performance, Job EngagementAbstract
The purpose of this study is to explore the influence of psychological security of front-line employees in supply chain enterprises on service performance and its mediating role through job engagement. Data of 195 front-line employees of SF Express were collected through questionnaire survey, and the relationship among psychological security, job engagement and service performance was analyzed by structural equation model. The research results show that psychological security has a significant positive impact on service performance, and indirectly affects service performance by improving job engagement. Job engagement plays a partial intermediary role between psychological security and service performance. The research provides empirical evidence and strategic suggestions for supply chain enterprises to improve employees' psychological security and job engagement to improve service performance, and emphasizes the importance of creating a high psychological security working environment and the necessity of enhancing employees' job engagement through training and development plans.
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