JIANG, Lihuan; ZHOU, Na. Research on Hotel Service Quality Improvement Based on Text Analysis: -- Take Shanghai Kempinski Hotel as an Example. Academic Journal of Management and Social Sciences, [S. l.], v. 7, n. 1, p. 84–89, 2024. DOI: 10.54097/4wx4gy74. Disponível em: https://drpress.org/ojs/index.php/ajmss/article/view/20525. Acesso em: 31 may. 2026.