Intelligent Bus Operation Service Quality Evaluation System Construction
DOI:
https://doi.org/10.54097/ajst.v5i1.5351Keywords:
Intelligent public transportation, evaluation index, fuzzy comprehensive evaluation, satisfaction survey.Abstract
Taking the quality of intelligent bus operation service as the research object, the evaluation index system of intelligent bus operation service quality is established with the dimensions of safety, comfort, convenience, timeliness, wisdom and economy. Using the fuzzy evaluation method, combined with AHP hierarchical analysis and expert method, we evaluated the smart public transportation in Tangshan and Anshan cities. Release online passenger satisfaction survey questionnaires in Tangshan and Anshan cities, in conjunction with fuzzy evaluation. Combined with the analysis of comparative passenger satisfaction survey data, the evaluation results are valid. Based on the results of the survey, reference opinions on the shortcomings of smart public transportation in Tangshan City and Anshan City are provided.
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References
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