SUN, Fangmin. Research Status and Thinking of Service Failure and Service Recovery of Service Robot. Academic Journal of Science and Technology, [S. l.], v. 7, n. 3, p. 81–83, 2023. DOI: 10.54097/ajst.v7i3.13051. Disponível em: https://drpress.org/ojs/index.php/ajst/article/view/13051. Acesso em: 8 jun. 2026.