VAKHRUSHVE NATALIA. Research on Influencing Factors of AI Chat Robot on Customer Satisfaction of Online Shopping Platform: Take Alibaba as an example. Frontiers in Business, Economics and Management, [S. l.], v. 15, n. 1, p. 230–242, 2024. DOI: 10.54097/zx7y7622. Disponível em: https://drpress.org/ojs/index.php/fbem/article/view/21439. Acesso em: 19 apr. 2026.