The Practice of Employee Assistance Program in Small and Medium-Sized Enterprises in The Internet Era Based on Harmonious Society

Abstract

With the arrival of the internet era, information technology and digital transformation have profoundly changed the operations of small and medium-sized enterprises (SMEs). This study explores the practice of Employee Assistance Programs (EAP) in SMEs, analyzing how EAP, from the perspective of a harmonious society, promotes employee mental health and career development, while enhancing organizational cohesion and competitiveness. The core components and implementation steps of EAP, including psychological health support, career development guidance, and stress management, are discussed. Due to resource limitations, SMEs often adopt flexible EAP models, such as online counseling and workplace training. However, the implementation of EAP faces challenges such as limited resources, privacy protection, and a lack of professional expertise. To optimize EAP, companies need to strengthen management support, use outsourcing services, and establish privacy protection mechanisms. In the future, SMEs can explore more innovative and feasible EAP models, such as AI-based intelligent support, adaptation to remote work environments, creation of culturally adaptable models, and establishment of data-driven effectiveness assessment methods. These approaches will help SMEs address the challenges of the internet era, enhance employee satisfaction, and promote sustainable development.