FANG, Shangwei. Improvement of Customer Satisfaction and Operational Efficiency by Data-Driven Management — a Case Study of Uber. Journal of Innovation and Development, [S. l.], v. 13, n. 1, p. 227–232, 2025. DOI: 10.54097/2x63se88. Disponível em: https://drpress.org/ojs/index.php/jid/article/view/31873. Acesso em: 19 aug. 2026.