LIAO, Yinjie. Analysis of Service Quality Improvement Strategies for Internet Online Education Products. Highlights in Business, Economics and Management, [S. l.], v. 23, p. 1106–1113, 2023. DOI: 10.54097/fp3k9n23. Disponível em: https://drpress.org/ojs/index.php/HBEM/article/view/17341. Acesso em: 25 aug. 2026.