Study on Marketing Strategies of Physical Bookstores Based on Customers' Perceived Value
DOI:
https://doi.org/10.54097/xkt2gm93Keywords:
Customer Perceived Value, Physical Bookstores, User ExperienceAbstract
Advances in Internet technology have driven the rise of digital reading and online physical bookstores, changing consumers' reading habits and weakening the demand for physical bookstores. Despite the government's policy support, physical bookstores are still in an existential crisis due to high rents, rising operating costs and low sales. In this context, a large number of Physical bookstores are facing the risk of closure, and the industry as a whole is in a difficult situation of transformation. This paper takes Pioneer Bookstore as a case study, analyzes its marketing strategy based on the theory of customer perceived value and puts forward optimization suggestions, aiming to provide new ideas for the transformation of physical bookstores.
Downloads
References
[1] Liu Y. On the Survival of Personalized Physical Bookstores Under the Development of Online Economy[C]//2021 International Conference on Social Development and Media Communication (SDMC 2021). Atlantis Press, 2022: 148-152.
[2] Liu R, Li J, Chang F, et al. Spatial distribution pattern and influencing factors of physical bookstores of large cities: a case study of three national central cities in Western China[J]. Chinese Geographical Science, 2023, 33(6): 1082-1094.
[3] Zhang F. Research on Smart Physical Bookstores and Digital Reading Based on Word2vec Technology and Text Clustering [C]// 2021 3rd International Conference on Artificial Intelligence and Advanced Manufacture. 2021: 2133-2137.
[4] Woodruff R B. Customer value: the next source for competitive advantage[J]. Journal of the academy of marketing science, 1997, 25: 139-153.
[5] Porter M E. Technology and competitive advantage[J]. Journal of business strategy, 1985, 5(3): 60-78.
[6] Slater S F, Narver J C. Market orientation, customer value, and superior performance[J]. Business horizons, 1994, 37(2): 22-29.
[7] Sheth J N, Newman B I, Gross B L. Why we buy what we buy: A theory of consumption values[J]. Journal of business research, 1991, 22(2): 159-170.
[8] Sweeney J C, Soutar G N. Consumer perceived value: The development of a multiple item scale[J]. Journal of retailing, 2001, 77(2): 203-220.
[9] Babin B J, Darden W R, Griffin M. Work and/or fun: measuring hedonic and utilitarian shop** value[J]. Journal of consumer research, 1994, 20(4): 644-656.
[10] Ravald A, Grönroos C. The value concept and relationship marketing[J]. European journal of marketing, 1996, 30(2): 19-30.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Academic Journal of Management and Social Sciences

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

