The Transformative Role and Prospects of Intelligent Chatbots in Psychological Counseling: Mental Health Intervention Driven by Artificial Intelligence

Authors

  • Xinying Wang

DOI:

https://doi.org/10.54097/x3cbm268

Keywords:

Intelligent Chatbots, Psychological Counseling, Mental Health Intervention, Artificial Intelligence

Abstract

This paper explores the application of intelligent chatbots in psychological counseling. It begins by highlighting the global mental health crisis, the shortage of mental health professionals, and the development of chatbot technology, which has led to the rise of chatbots in this field. It then delves into the potential of chatbots in psychological counseling, their specific applications, and the challenges they face. Finally, it looks at future trends and emphasizes the importance of continuous research and ethical considerations.

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References

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Published

29-04-2025

Issue

Section

Articles

How to Cite

Wang, X. (2025). The Transformative Role and Prospects of Intelligent Chatbots in Psychological Counseling: Mental Health Intervention Driven by Artificial Intelligence. Academic Journal of Management and Social Sciences, 11(1), 437-443. https://doi.org/10.54097/x3cbm268