Research on the Influencing Factors of Citizen Satisfaction with Digital-Intelligent Governance of County-Level Governments——Mediating Role of Citizen Digital-Intelligent Literacy
DOI:
https://doi.org/10.54097/hs3pvg13Keywords:
County-level government, digital-intelligent governance, citizen satisfaction, citizen digital-intelligent literacy.Abstract
To explore the influencing factors of citizen satisfaction with digital-intelligent governance of county-level governments and address gaps in existing research, this study constructs an analytical framework of "digital-intelligent governance status—citizen digital-intelligent literacy—citizen satisfaction". Combining questionnaire surveys and in-depth interviews, this study collects data from 1,000 valid questionnaires and 60 in-depth interview records covering 20 counties in eastern, central, and western China. SPSS software is used for descriptive statistics and benchmark regression analysis, and the bias-corrected Bootstrap method with the Process plug-in is adopted to test the mediating effect. The results show that digital-intelligent governance policies, practices, and outcomes of county-level governments all exert significant positive impacts on citizen satisfaction. Citizen digital-intelligent literacy plays a significant positive mediating role in the relationships between digital-intelligent governance policies, practices, outcomes and citizen satisfaction. This study enriches the mechanism of how county-level government digital-intelligent governance affects citizen satisfaction, and provides theoretical references and practical foundations for grassroots governments to optimize digital-intelligent governance practices, cultivate citizen digital-intelligent literacy, and improve governance efficiency and citizen satisfaction.
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