Influence of Algorithmic Control on Workplace Deviant Behavior of Selling Riders: Based on Self-determination Theory

Mingyue Li

doi:10.54097/q3vaf908

Authors

Mingyue Li

DOI:

https://doi.org/10.54097/q3vaf908

Keywords:

Algorithm Control; Satisfaction of Psychological Needs; Service-oriented Leadership; Deviation Behavior in Workplace.

Abstract

Algorithmic control has changed the traditional way of organizational leadership and gradually become the research topic in the field of organizational behavior. At present, although some scholars have exposed the negative impact of algorithmic control on employees, few studies have discussed its mechanism on workplace deviant behavior. Taking full-time take-away riders as the research object, based on the perspective of self-determination theory, this paper discusses how algorithm control affects the rider's workplace deviant behavior, especially the mediating role of employees' self-demand, ability demand and relationship demand and the mediating role of service-oriented leaders. The survey results of 206 riders show that the satisfaction of three basic psychological needs has an intermediary role between algorithm control and workplace deviant behavior; Service-oriented leadership plays a moderating role between algorithmic control and the satisfaction of independent needs and relational needs: the lower the level of service leadership, the stronger the negative impact of algorithmic control on the satisfaction of the three needs; Service-oriented leadership also moderates the mediating effect between autonomous demand satisfaction and relational demand satisfaction on algorithmic control and workplace deviant behavior: the lower the level of service leadership, the stronger the mediating effect.

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