Research on the Current Status and Development Trends of AI in Customer Service Systems
DOI:
https://doi.org/10.54097/edyb0f32Keywords:
Artificial intelligence; Customer service system; Natural language processing; Machine learning; Multimodal interaction.Abstract
The application of artificial intelligence technology in customer service systems is rapidly developing, involving various aspects such as natural language processing and machine learning, greatly improving service efficiency and user satisfaction. However, with the widespread application of these technologies, issues such as data protection, service quality, and humanization have gradually surfaced. This article aims to analyze the current application status of artificial intelligence in the field of customer service, deeply study the various challenges it faces, and propose a series of improvement measures and future development directions to promote the efficient application of artificial intelligence technology in customer service, and provide more excellent service experience for enterprises and consumers.
Downloads
References
[1] Zou, Weifu, Wang, Yangqian, Liao, Shengyang, et al. "Research Status and Development Trends of Power System Security Application Based on Artificial Intelligence Technology." Changjiang Information and Communication 11 (2023): 149-154.
[2] Cheng, Wenli. "Research on Enterprise Intelligent Customer Service System Based on Artificial Intelligence and Big Data Technology." Software 45.3 (2024): 113-115.
[3] Sun, Yonghui, Meng, Yunfan, Ge, Leijiao, et al. "Application and Prospect of Artificial Intelligence Empowering Microgrid Operation Optimization." High Voltage Technology 49.6 (2023): 2239-2252.
[4] Zhang, Shikun, Chen, Zuo. "The Current Application Status and Prospects of Artificial Intelligence in Hydraulic Fracturing Technology." Petroleum Drilling Technology 51.1 (2023): 69-77.
[5] He, Huili, Huang, Anxin. "Research Hotspots and Development Trends of Deep Learning in the Field of Artificial Intelligence: Visualization Analysis Based on CiteSpace." Computer Science and Applications 14.6 (2024): 123-130.
[6] Zhong, Ziwei, Lv, Zhen. "Research on the Application Status and Future Development Trends of Artificial Intelligence Technology in Intelligent Packaging Design." Shanghai Packaging 9 (2023): 22-24.
[7] Wan, Wenfei. "Research on the Application Status and Future Development Trends of AIGC Technology in Packaging Design." Tiangong 35 (2023): 24-26.
Downloads
Published
Issue
Section
License
Copyright (c) 2024 Academic Journal of Science and Technology
This work is licensed under a Creative Commons Attribution 4.0 International License.
