Crowdsourced Logistics: A Review of Research
DOI:
https://doi.org/10.54097/am20rf79Keywords:
Crowdsourced logistics; Review; Service; Quality.Abstract
Crowdsourced logistics is a logistics mode developed under the backdrop of the "Internet+" era. In this mode, companies delegate the logistics and distribution tasks, originally performed by employed personnel, to the idle workforce in society. This approach helps companies alleviate the last-mile delivery issue, reduce costs, and facilitate the reallocation of social resources, attracting considerable attention from scholars. This paper provides a brief overview of the research in the field of crowdsourced logistics, summarizing four major research directions and related research findings. It is observed that research in crowdsourced logistics still lacks in addressing service issues, quality evaluation systems, and quality optimization.
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