Research on Service Quality of Fresh Food Logistics based on TQM Concepts
DOI:
https://doi.org/10.54097/jf0fhg94Keywords:
Total quality management, Fresh food logistics, Logistics service qualityAbstract
In the era of big data of the rapid development of the Internet, fresh food e-commerce came into being and flourished, but due to the fresh products have the characteristics of perishable and deterioration, high risk of loss, many fresh food e-commerce enterprises in the quality of logistics services are still some defects, and the fresh food industry needs to pay attention to improve the quality of logistics services. This paper is based on the theory of Total Quality Management (TQM), combined with the current situation of China's fresh food logistics development to build a fresh food logistics service quality control system, including 4 aspects of a total of 10 dimensions, and the use of QFD theory and the PDCA cycle to improve the operation process of fresh food logistics to help improve the quality of logistics services.
Downloads
References
[1] FAN Bingying, ZHAO Mingfeng. Research on the development of fresh food logistics in China [J]. Cooperative Economy and Technology, 2022(24): 67-69. DOI: 10.13665/j.cnki.hzjjykj.2022.24.016.
[2] Geng Xiu'e. Research on quality control and path optimization of cold chain logistics distribution of fresh products [D]. Xi'an University of Engineering, China 2016.
[3] DU Xuemei, XU Jing, WU Yawei. Research on the Evaluation of Fresh E-commerce Logistics Service Quality--Taking Daily Fresh as an Example [J]. Shanghai Quality, 2022(06):52-56.
[4] HAN Shuguang, WU Jing, CHEN Qiong. Research on the index system for assessing the quality of fresh e-commerce logistics service [J]. Journal of Zhejiang University of Technology (Social Science Edition), 2016, 36(02):138-143.
[5] Ning Xiujun. Utilizing TQM to improve the service quality of logistics enterprises [J]. China Business, 2010(12):119-120.
[6] Cui Jifeng. Development trend and thinking of total quality management in China [J]. Shanghai Quality, 2022(08):58-62.
[7] QIN Chaochun, WANG Zhenghua. Quality control of cold chain logistics of agricultural products under the perspective of total quality management [J]. Modernization of shopping malls, 2020(21):29-31. Doi: 10.14013/j.cnki.scxdh.2020.21.011.
[8] YU Yang. Evaluation of third-party logistics service quality based on SERVQUAL [J]. Logistics Engineering and Management, 2009, 31(05):55-57.
[9] HU Xuan, LIU Shuang Yu. Research on service quality of cold chain logistics enterprises based on SERVQUAL model [J]. China Market, 2022(11): 16-21. DOI: 10.13939/j.cnki.zgsc.2022.11.016.
[10] Huang YF. Research on optimization of logistics service quality based on PDCA cycle [J]. Foreign Economic and Trade, 2019(11):48-5 2.
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
