Analysis of Strategic Human Resource Management Practices

A Case Study of Hilton Worldwide

Authors

  • Jinlan Zhang

DOI:

https://doi.org/10.54097/fbem.v8i3.7872

Keywords:

Strategic human resource management, The hotel industry, Resource-based view, Best practice model, Best fit model.

Abstract

In the hospitality industry, human resources are considered one of the most essential and significant resources. This report aims to explore the influence of strategic human resource management through analysing three main HR strategies of Hilton Worldwide on achieving organisational goals and performance. And three models including resource-based view, best practice model, and best fit model will be adopted in the case analysis. It is hoped that this report will provide some insight for hotel enterprises and can indicate a direction for future study with comparison of other valuable human resources strategies.

Downloads

Download data is not yet available.

References

Abdelhamied, H., 2019. The Impact of Training Activities on Quality of Service, Customer Satisfaction and Behavioral Intention. JOURNAL OF TOURISM AND HOSPITALITY MANAGEMENT, 7(1).

Aghazadeh, S., 2004. Managing workforce diversity as an essential resource for improving organizational performance. International Journal of Productivity and Performance Management, 53(6), pp.521-531.

Alleyne, P., Doherty, L. and Greenidge, D., 2005. Human resource management and performance in the Barbados hotel industry. International Journal of Hospitality Management, 25(4), pp.623-646.

Andersen, K., Cooper, B. and Zhu, C., 2007. The effect of SHRM practices on perceived firm financial performance: Some initial evidence from Australia. Asia Pacific Journal of Human Resources, 45(2), pp.168-179.

Armstrong, M. and Brown, D., 2019. Strategic Human Resource Management: back to the future. Institute for Employment Studies reports, pp.1-36.

Ashton, A., 2018. What a human resources management best practice influence employee satisfaction and job retention in the Thai hotel industry. Journal of Human Resources in Hospitality & Tourism, 17(2), pp.175-199.

Bailey, C., Mankin, D., Kelliher, C. and Garavan, T., 2018. Strategic human resource management. 2nd ed. Oxford University Press., pp.67-154.

Barney, J., 1991. Firm Resources and Sustained Competitive Advantage. Journal of Management, 17(1), pp.99-120.

Barney, J., 2001. Resource-based theories of competitive advantage: A ten-year retrospective on the resource-based view. Journal of Management, 27(6), pp.643-650.

Baum, T., 2015. Human resources in tourism: Still waiting for change? – A 2015 reprise. Tourism Management, 50, pp.204-212.

Baxter, P. and Jack, S., 2008. Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers. The Qualitative Report, 13(4), pp.544-559.

Ben-Nasr, H. and Ghouma, H., 2018. Employee welfare and stock price crash risk. Journal of Corporate Finance, 48, pp.700-725.

Bergs, Y. and Lub, X., 2020. International Human Resource Management in the Hospitality Industry. In: M. Gardini, M. Ottenbacher and M. Schuckert, ed., The Routledge Companion to International Hospitality Management, 1st ed. New York: Routledge.

Bethesda, M., 2019. Marriott International Announces Expanded Wellbeing Certification Program. [online] Marriott International Newscenter (US). Available at: <https://news.marriott.com/news/2019/09/18/marriott-international-announces-expanded-wellbeing-certification-program> [Accessed 13 May 2022].

Bharwani, S. and Butt, N., 2012. Challenges for the global hospitality industry: an HR perspective. Worldwide Hospitality and Tourism Themes, 4(2), pp.150-162.

Bharwani, S. and Jauhari, V., 2011. From fungible to memorable: an exploratory study of competencies required to co‐create customer experiences in the hospitality industry. In: 5th International Conference on Services Management. International Institute for Management and Technology, pp.210‐217.

Boon, C., Eckardt, R., Lepak, D. and Boselie, P., 2018. Integrating strategic human capital and strategic human resource management. The International Journal of Human Resource Management, 29(1), pp.34-67.

Boxall, P. and Purcell, J., 2000. Strategic human resource management: where have we come from and where should we be going? International Journal of Management Reviews, 2(2), pp.183-203.

Bratton, J., Gold, J., Bratton, A. and Steele, L., 2021. Human resource management. Bloomsbury Publishing.

Browning, V., Edgar, F., Gray, B. and Garrett, T., 2009. Realising competitive advantage through HRM in New Zealand service industries. The Service Industries Journal, 29(6), pp.741-760.

Burjek, A., 2016. Workforce Management Software News, Blog, and Resources. [online] Workforce.com. Available at: <https://workforce.com/news/hilton-adopts-family-friendly-employee-benefits> [Accessed 10 May 2022].

Chams, N. and García-Blandón, J., 2019. On the importance of sustainable human resource management for the adoption of sustainable development goals. Resources, Conservation and Recycling, 141, pp.109-122.

Chang, H. and Ma, C., 2015. Managing the service brand value of the hotel industry in an emerging market. International Journal of Hospitality Management, 47, pp.1-13.

Choudhury, P., Foroughi, C. and Larson, B., 2021. Work-from-Anywhere: The Productivity Effects of Geographic Flexibility. Strategic Management Journal, 42(4), pp.655-683.

Collins, C., 2020. Expanding the resource-based view model of strategic human resource management. The International Journal of Human Resource Management, 32(2), pp.331-358.

Cooke, F. and Saini, D., 2010. Diversity management in India: A study of organizations in different ownership forms and industrial sectors. Human Resource Management, 49(3), pp.477-500.

Cooke, F., Wood, G., Wang, M. and Veen, A., 2019. How far has international HRM travelled? A systematic review of literature on multinational corporations (2000–2014). Human Resource Management Review, 29(1), pp.59-75.

Corder, J., 2021. Hilton named the third best workplace in the world in 2021. [online] Hotelier. Available at: <https://www.hoteliermiddleeast.com/news/hilton-named-the-third-best-workplace-in-the-world-in-2021> [Accessed 6 May 2022].

Cross, C. and Kieran, S., 2018. Introducing Human Resource Management. In: R. Carbery and C. Cross, ed., Human Resource Management. Macmillan International Higher Education, pp.1-20.

D’Oria, L., Crook, T., Ketchen, D., Sirmon, D. and Wright, M., 2021. The Evolution of Resource-Based Inquiry: A Review and Meta-Analytic Integration of the Strategic Resources–Actions–Performance Pathway. Journal of Management, 47(6), pp.1383-1429.

Dawson, M., Abbott, J. and Shoemaker, S., 2011. The Hospitality Culture Scale: A measure organizational culture and personal attributes. International Journal of Hospitality Management, 30(2), pp.290-300.

Delery, J. and Doty, D., 1996. Modes of Theorizing in Strategic Human Resource Management: Tests of Universalistic, Contingency, and Configurational Performance Predictions. Academy of Management Journal, 39(4), pp.802-835.

Delery, J. and Roumpi, D., 2017. Strategic human resource management, human capital and competitive advantage: is the field going in circles? Human Resource Management Journal, 27(1), pp.1-21.

DiTomaso, N., 2021. Why Difference Makes a Difference: Diversity, Inequality, and Institutionalization. Journal of Management Studies, 58(8), pp.2024-2051.

Dudovskiy, J., 2016. Hilton Hotels Business Strategy and Competitive Advantage - Research-Methodology. [online] Research-Methodology. Available at: <https://research-methodology.net/hilton-hotels-business-strategy-and-competitive-advantage/#google_vignette> [Accessed 13 May 2022].

Dyck, A., Morse, A. and Zingales, L., 2010. Who blows the whistle on corporate fraud? The journal of finance, 65(6), pp.2213-2253.

Eggleston, M., 2012. Hilton Worldwide: Partnering for a Competitive Advantage. [online] Training Industry. Available at: <https://trainingindustry.com/articles/strategy-alignment-and-planning/hilton-worldwide-partnering-for-a-competitive-advantage/> [Accessed 10 May 2022].

Enz, C., 2009. Human Resource Management. Cornell Hospitality Quarterly, 50(4), pp.578-583.

Ferreira, J. and Fernandes, C., 2017. Resources and capabilities’ effects on firm performance: what are they? Journal of Knowledge Management, 21(5), pp.1202-1217.

Festing, M., Knappert, L. and Kornau, A., 2014. Gender-Specific Preferences in Global Performance Management: An Empirical Study of Male and Female Managers in a Multinational Context. Human Resource Management, 54(1), pp.55-79.

Flyvbjerg, B., 2006. Five Misunderstandings About Case-Study Research. Qualitative Inquiry, 12(2), pp.219-245.

Foltean, F., Trif, S. and Tuleu, D., 2019. Customer relationship management capabilities and social media technology use: Consequences on firm performance. Journal of Business Research, 104, pp.563-575.

Gannon, J., Roper, A. and Doherty, L., 2010. The impact of hotel management contracting on IHRM practices. International Journal of Contemporary Hospitality Management, 22(5), pp.638-658.

Gannon, J., Roper, A. and Doherty, L., 2015. Strategic human resource management: Insights from the international hotel industry. International Journal of Hospitality Management, 47, pp.65-75.

Garavan, T., Shanahan, V., Carbery, R. and Watson, S., 2016. Strategic human resource development: towards a conceptual framework to understand its contribution to dynamic capabilities. Human Resource Development International, 19(4), pp.289-306.

Gifford, J., 2021. Strategic Human Resource Management | Factsheets | CIPD. [online] CIPD. Available at: <https://www.cipd.co.uk/knowledge/strategy/hr/strategic-hrm-factsheet?pdf=true> [Accessed 7 May 2022].

Gomez, L. and Bernet, P., 2019. Diversity improves performance and outcomes. Journal of the National Medical Association, 111(4), pp.383-392.

Gong, Y. and Chang, S., 2008. Institutional antecedents and performance consequences of employment security and career advancement practices: Evidence from the people's republic of China. Human Resource Management, 47(1), pp.33-48.

Gragnano, A., Simbula, S. and Miglioretti, M., 2020. Work–Life Balance: Weighing the Importance of Work–Family and Work–Health Balance. International Journal of Environmental Research and Public Health, 17(3), p.907.

Guest, D., Michie, J., Conway, N. and Sheehan, M., 2003. Human resource management and corporate performance in the UK. British journal of industrial relations, 41(2), pp.291-314.

Hilton Global Media Center, n.d. Creating Opportunities for Youth in Hospitality. [online] Hiltonworldwideglobalmediacenter.com. Available at: <http://www.hiltonworldwideglobalmediacenter.com/index.cfm/misc/davos-careers> [Accessed 10 May 2022].

Hilton Jobs, n.d. Benefit innovative programs and perks from a global leader . [online] Hilton Jobs. Available at: <https://jobs.hilton.com/us/en/benefits> [Accessed 7 May 2022].

Hilton newsroom, n.d. Awards & Recognition. [online] Hilton Press Center. Available at: <https://newsroom.hilton.com/corporate/page/11549> [Accessed 6 May 2022].

Hilton Press Center. 2019. Hilton Expands Family-Friendly Benefits, Extends Parental Leave. [online] Available at: <https://newsroom.hilton.com/corporate/news/hilton-expands-family-benefits-parental-leave> [Accessed 10 May 2022].

Hilton Press Center. 2021. Hilton Ranked #1 on DiversityInc’s Top 50 Companies for Diversity List. [online] Available at: <https://newsroom.hilton.com/corporate/news/hilton-among-diversityincs-top-50-for-diversity> [Accessed 9 May 2022].

Hilton Worldwide University, n.d. Introduction Hilton Worldwide University. [online] Hwu-overview.com. Available at: <http://www.hwu-overview.com/introduction/index.html> [Accessed 7 May 2022].

Hilton Worldwide, 2021. Hilton Worldwide Holdings Inc. Report. Hilton Worldwide.

Hilton, 2021. Hilton Ranked #3 Workplace in the World. [online] Hospitality Net. Available at: <https://www.hospitalitynet.org/news/4107080.html> [Accessed 11 May 2022].

Hilton, 2022. Hilton announces new education benefit through partnership with Guild Education. [online] Stories from Hilton. Available at: <https://stories.hilton.com/releases/hilton-announces-new-education-benefit-through-partnership-with-guild-education> [Accessed 10 May 2022].

Hilton.com. n.d. Hilton Brands | Global Hospitality Company. [online] Available at: <https://www.hilton.com/en/corporate/> [Accessed 13 May 2022].

Hodari, D. and Sturman, M., 2014. Who’s in Charge Now? The Decision Autonomy of Hotel General Managers. Cornell Hospitality Quarterly, 55(4), pp.433-447.

Hossain, M., Hussain, K., Kannan, S. and Kunju Raman Nair, S., 2021. Determinants of sustainable competitive advantage from resource-based view: implications for hotel industry. Journal of Hospitality and Tourism Insights, 5(1), pp.79-98.

Hunt, V., Layton, D. and Prince, S., 2015. Diversity matters. McKinsey & Company, 1(1), pp.15-29.

Iqbal, A., 2018. The strategic human resource management approaches and organisational performance. Journal of Advances in Management Research, 16(2), pp.181-193.

Japutra, A. and Situmorang, R., 2021. The repercussions and challenges of COVID-19 in the hotel industry: Potential strategies from a case study of Indonesia. International Journal of Hospitality Management, 95, p.102890.

Jauhari, H. and Singh, S., 2013. Perceived diversity climate and employees’ organizational loyalty. Equality, Diversity and Inclusion: An International Journal, 32(3), pp.262-276.

Jawaad, M., Amir, A., Bashir, A. and Hasan, T., 2019. Human resource practices and organizational commitment: The mediating role of job satisfaction in emerging economy. Cogent Business & Management, 6(1).

Jaworski, C., Ravichandran, S., Karpinski, A. and Singh, S., 2018. The effects of training satisfaction, employee benefits, and incentives on part-time employees’ commitment. International Journal of Hospitality Management, 74, pp.1-12.

Jobs, S. (2022) Best hospitality companies to work for in 2022, SOEG Hospitality. Available at: https://www.soegjobs.com/best-hospitality-companies-work/ (Accessed: February 21, 2023).

Kaufman, B., 2015. Evolution of Strategic HRM as Seen Through Two Founding Books: A 30th Anniversary Perspective on Development of the Field. Human Resource Management, 54(3), pp.389-407.

Kreitz, P., 2007. Best Practices for Managing Organizational Diversity. The Journal of Academic Librarianship, 34(2), pp.101-120.

Kuvaas, B. and Dysvik, A., 2010. Does best practice HRM only work for intrinsically motivated employees? The International Journal of Human Resource Management, 21(13), pp.2339-2357.

Lam, C., Liang, J., Ashford, S. and Lee, C., 2015. Job insecurity and organizational citizenship behavior: Exploring curvilinear and moderated relationships. Journal of Applied Psychology, 100(2), pp.499-510.

Lee, Y., Malik, A., Rosenberger III, P. and Sharma, P., 2020. Demystifying the differences in the impact of training and incentives on employee performance: mediating roles of trust and knowledge sharing. Journal of Knowledge Management, 24(8), pp.1987-2006.

Liu, A. and Wall, G., 2006. Planning tourism employment: a developing country perspective. Tourism Management, 27(1), pp.159-170.

Liu, D., Gong, Y., Zhou, J. and Huang, J., 2017. Human Resource Systems, Employee Creativity, and Firm Innovation: The Moderating Role of Firm Ownership. Academy of Management Journal, 60(3), pp.1164-1188.

Llopis, G., 2011. Diversity Management Is the Key to Growth: Make It Authentic. [online] Forbes. Available at: <https://www.forbes.com/sites/glennllopis/2011/06/13/diversity-management-is-the-key-to-growth-make-it-authentic/?sh=2fe83e3166f3> [Accessed 13 May 2022].

Lock, S., 2022. Hilton Worldwide employee numbers 2021 | Statista. [online] Statista. Available at: <https://www.statista.com/statistics/297758/number-of-hilton-worldwide-employees/> [Accessed 7 May 2022].

Lockyer, C. and Scholarios, D., 2004. Selecting hotel staff: why best practice does not always work. International Journal of Contemporary Hospitality Management, 16(2), pp.125-135.

Lu, D. and Zhu, W., 2019. Study on the Difficulties and Countermeasures of Hilton Hotel Group's Cross-Cultural Management in China. In: International Conference on Pedagogy, Communication and Sociology (ICPCS 2019). Atlantis Press, pp.434-438.

Ma, B., Liu, S., Lassleben, H. and Ma, G., 2019. The relationships between job insecurity, psychological contract breach and counterproductive workplace behavior. Personnel Review, 48(2), pp.595-610.

Ma, R., 2021. Human resource management in multinational companies—— from the perspective of Hilton Hotels. E3S Web of Conferences, 235, p.02058.

Malik, A., 2018. Strategic human resource management and employment relations. Singapore: Springer Nature Singapore Pte Ltd.

Marinakou, E. and Giousmpasoglou, C., 2019. Talent management and retention strategies in luxury hotels: evidence from four countries. International Journal of Contemporary Hospitality Management, 31(10), pp.3855-3878.

Maroudas, L., Kyriakidou, O. and Vacharis, A., 2008. Employees' motivation in the luxury hotel industry: the perceived effectiveness of human-resource practices. Managing Leisure, 13(3-4), pp.258-271.

Marriott International, n.d. Diversity & Inclusion - Corporate. [online] Marriott International. Available at: <https://www.marriott.com/diversity/corporate-diversity.mi> [Accessed 13 May 2022].

Marriott Voyage, n.d. Marriott Voyage: Leadership Development Program | Marriott University Programs -Marriott Voyage. [online] University.marriott.com. Available at: <https://university.marriott.com/post-graduates/> [Accessed 13 May 2022].

Nataraja, S. and Alamri, M., 2016. “Strategic human resource management in Saudi Arabia’s service sector”. Journal of Competitiveness Studies, 24(1), pp.91-101.

Pereira, V. and Bamel, U., 2021. Extending the resource and knowledge-based view: A critical analysis into its theoretical evolution and future research directions. Journal of Business Research, 132, pp.557-570.

Petriglieri, G., Ashford, S. and Wrzesniewski, A., 2018. Agony and Ecstasy in the Gig Economy: Cultivating Holding Environments for Precarious and Personalized Work Identities. Administrative Science Quarterly, 64(1), pp.124-170.

Pfeffer, J., 1998. Seven Practices of Successful Organizations. California Management Review, 40(2), pp.96-124.

Ponting, S., 2020. Organizational identity change: impacts on hotel leadership and employee wellbeing. The Service Industries Journal, 40(1-2), pp.6-26.

Purcell, J. and Boxall, P., 2015. Strategy and Human Resource Management. 4th ed. Bloomsbury Publishing Plc, pp.55-176.

Purcell, J., Kinnie, N., Swart, J., Rayton, B. and Hutchinson, S., 2008. People management and performance. 1st ed. London: Routledge.

Redman, T. and Wilkinson, A., 2009. Contemporary human resource management: Text and cases. Pearson Education.

Rivera, L., 2011. Diversity within Reach. The ANNALS of the American Academy of Political and Social Science, 639(1), pp.71-90.

Roberson, Q., 2019. Diversity in the Workplace: A Review, Synthesis, and Future Research Agenda. Annual Review of Organizational Psychology and Organizational Behavior, 6(1), pp.69-88.

Russell, M., 2021. 4 Hotel Chains Still Make Fortune’s Best Companies to Work for List. [online] PCMA. Available at: <https://www.pcma.org/4-battered-hotel-chains-make-fortune-best-companies-list/> [Accessed 6 May 2022].

Safavi, H. and Karatepe, O., 2018. High-performance work practices and hotel employee outcomes. International Journal of Contemporary Hospitality Management, 30(2), pp.1112-1133.

Seymen, O., 2006. The cultural diversity phenomenon in organisations and different approaches for effective cultural diversity management: a literary review. Cross Cultural Management: An International Journal, 13(4), pp.296-315.

Shaw, J., Park, T. and Kim, E., 2012. A resource-based perspective on human capital losses, HRM investments, and organizational performance. Strategic Management Journal, 34(5), pp.572-589.

Skinner, N. and Pocock, B., 2011. Flexibility and Work-Life Interference in Australia. Journal of Industrial Relations, 53(1), pp.65-82.

Stratford, H., 2011. HR Magazine - Is ‘best practice’ holding you back? [online] HR Magazine. Available at: <https://www.hrmagazine.co.uk/content/features/is-best-practice-holding-you-back> [Accessed 8 May 2022].

Sufi, T. and Lyons, H., 2003. Mission statements exposed. International Journal of Contemporary Hospitality Management, 15(5), pp.255-262.

Teece, D., 2007. Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance. Strategic Management Journal, 28(13), pp.1319-1350.

Velten, L. and Lashley, C., 2018. The meaning of cultural diversity among staff as it pertains to employee motivation. Research in Hospitality Management, 7(2), pp. 105-113.

Wilkinson, A. and Marchington, M., 2005. Human resource management at work. In: People Management and Development (3 rd ed.). London: CIPD.

Wright, P. and Boswell, W., 2002. Desegregating HRM: A Review and Synthesis of Micro and Macro Human Resource Management Research. Journal of Management, 28(3), pp.247-276.

Wright, P., Nyberg, A. and Ployhart, R., 2018. A research revolution in SHRM: New challenges and new research directions. Research in personnel and human resources management,

Xiao, Q., O'Neill, J. and Mattila, A., 2012. The role of hotel owners: the influence of corporate strategies on hotel performance. International Journal of Contemporary Hospitality Management, 24(1), pp.122-139.

Yusoff, Y., Nejati, M., Kee, D. and Amran, A., 2018. Linking Green Human Resource Management Practices to Environmental Performance in Hotel Industry. Global Business Review, 21(3), pp.663-680.

Zeng, L., 2021. Analysis of Hilton Worldwide Hotel Group’s Transnational Operation Strategy. Academic Journal of Business & Management, 3(11), pp.20-27.

Zhang, L., 2020. An Institutional Approach to Gender Diversity and Firm Performance. Organization Science, 31(2), pp.439-457.

Zheng, C., Molineux, J., Mirshekary, S. and Scarparo, S., 2015. Developing individual and organisational work-life balance strategies to improve employee health and wellbeing. Employee Relations, 37(3), pp.354-379.

Downloads

Published

26-04-2023

Issue

Section

Articles

How to Cite

Zhang, J. (2023). Analysis of Strategic Human Resource Management Practices: A Case Study of Hilton Worldwide. Frontiers in Business, Economics and Management, 8(3), 204-211. https://doi.org/10.54097/fbem.v8i3.7872