Assessing the Effectiveness of Government Digital Informatization Construction: A Three - Dimensional Analytical Framework of Institution - Subject - Public Perception

Jingyi Cai

doi:10.54097/v1epmz77

Authors

Jingyi Cai

DOI:

https://doi.org/10.54097/v1epmz77

Keywords:

Digital Government, Informatization Construction, Local Practice.

Abstract

As the core engine of modern governance, the effectiveness evaluation of government digitalization urgently needs a systematic framework. Existing research has mostly focused on a single dimension and lacks a localized evaluation framework. This study attempts to construct a three-dimensional analytical framework of “institution-subject-perception” to fill this gap. The three-dimensional analytical framework has proposed improvements brought by government digitalization in multiple fields at the institutional level and provided feasible directions for the development of these fields in the next stage. At the subject level, this paper takes the medical field as an example to demonstrate the positive impact of government digitalization on subjects, which can be extended to other public service providers or participants in other fields. Finally, from the perspective of the ultimate governance goal of the Chinese government, “serving the people,” government digitalization has improved public satisfaction. Moreover, this study is the first to incorporate institutional effectiveness, subject behavior, and public satisfaction into a unified analytical framework and proposes a localized evaluation path based on Chinese practice, providing a reference for future research.

Downloads

Download data is not yet available.

References

[1] General Office of the State Council. (2022, October 28). Notice on the issuance of the guidelines for the construction of the national integrated government big data system [EB/OL]. Retrieved March 6, 2025, from https://m.cqn.com.cn/cj/content/2022-10/28/content_8874383.htm

[2] Cyberspace Administration of China. (2024, September 8). National informatization development report (2023) [R/OL]. Retrieved March 6, 2025, from https://cif.mofcom.gov.cn/cif/html/upload/20240911132913903_%E5%9B%BD%E5%AE%B6%E4%BF%A1%E6%81%AF%E5%8C%96%E5%8F%91%E5%B1%95%E6%8A%A5%E5%91%8A%EF%BC%882023%E5%B9%B4%EF%BC%89.pdf

[3] Xing, Y. H., Zhu, S. H., Zhou, F., Liu, C. G., & Fang, X. (2017). Research on the overall framework of government informatization. Information Technology and Informatization, (08), 149 - 152.

[4] United Nations.UN E-Government Survey 2003[R].2003.

[5] Li, C. Z. (2010). Research on the development path of China's e - government. Chinese Public Administration, (8).

[6] Hood,C.A public management for all seasons?.Public Administration,1991,69(1):3-19.

[7] Rhodes;R.A.W.The new governance: Governing without government.Political Studies,1996,44(4), 652-667.

[8] Wang, Y. K., & Wu, Y. T. (2009). A decade review and development prospect of China's e - government (Part I). Reform of Administrative Management, (03), 49 - 54 + 60.

[9] Sun, Z. J. (2011). International new trends in digital government development: Comprehensive with theoretical prediction and evaluation - led. Journal of Gansu Administrative College, (03), 32 - 42 + 127.

[10] People's Government of Hubei Province. (2020, July 1). Hubei Province digital government construction master plan (2020 - 2022) [Z]. Retrieved March 15, 2025, from http://www.hubei.gov.cn/zfwj/ezf/202007/t20200701_2427046.shtml

[11] Huang, J. W., & Chen, L. L. (2019). Domestic digital governance research progress and future prospects. Theory and Reform, (01), 86 - 95. https://doi.org/10.13553/j.cnki.llygg.2019.01.009

[12] Zheng, Y. P., & Schachter, H. L. (2014). The transition from e - government to digital governance: Politics, administration, and globalization - Review of Digital Governance: New Technologies for Improving Public Service and Participation. Public Administration Review, 7(01), 170 - 177.

[13] Shen, C. C. (2025). Analysis of the influencing factors of digital governance transformation in developed county - level governments. Academic Community, (01), 41 - 49.

[14] Zhu, K. C. (2023). Research on the implementation path of government digital transformation. Tianjin Science & Technology, 50(09), 20 - 23 + 27. https://doi.org/10.14099/j.cnki.tjkj.2023.09.015

[15] Huang, H. (2020). Digital government: Policy, characteristics, and concept. Governance Studies, 36(03), 6 - 15 + 2. <https://doi.org/10.15944/j.cnki.33 - 1010/d.2020.03.001>

[16] Kalvet T.The Estonian Digital Governance Model[J]. Public Administration Review, 2022.

[17] Guo, X. K. (2023). Construction and analysis of the evolution and development model of e - government in China from a multidimensional perspective. Computer and Telecommunications, 1(3), 15 - 19.

[18] Deng, Y. G. (2024). Upgrading and path innovation of digital government governance performance under the value concept of people - oriented. Guangxi Social Sciences, (06), 61 - 68.

[19] Jungwoo Lee;Byoung Joon Kim; SeonJu Park;Sungbum Park;Kangtak Oh;.Proposing a Value-Based Digital Government Model:Toward Broadening Sustainability and Public Participatio[J].Sustaninability,2018.

[20] Zijun Mao;Qi Zou;Tingting Bu;Ying Dong;Rongxiao Yan;.Understanding the Role of Service Quality of Government APPs in Continuance Intention: An Expectation Confirmation Perspective[J]. SAGE Open,2023-10-01.

[21] Liao, Q. M. (2010). Performance evaluation of government websites based on AHP. Electronic Government, (05), 91 - 96. https://doi.org/10.16582/j.cnki.dzzw.2010.05.002

[22] Zhang, Y. Y. (2007). Fuzzy comprehensive evaluation of district - level government website performance based on analytic hierarchy process. (Master's thesis, Huazhong Normal University, 2007).

[23] Si, H. (2009). Empirical study on the evaluation of digital information resource allocation efficiency of network government. Journal of Information, 28(09), 92 - 96 + 16.

[24] UN.(2022). United Nations E-Government Survey 2022.

[25] Barbara Ubaldi;T.Okubo;.OECD digital government index (DGI) [R].(2020).

[26] Janssen M. Metaverse Government Readiness Index [J]. Government Information Quarterly, 2023.

[27] Taewoo Nam;T.Pardo;.Conceptualizing smart city with dimensions of technology, people, and institutions[J]；Digital Government Research,2011.

[28] Shanghai Big Data Center. (2021). One - stop - service practice case collection [Z].

[29] U.S. GAO. Cloud Computing Adoption in Federal Agencies[R].2022.

[30] Singapore GovTech.Annual Report 2021[R].2021.

[31] Estonia e-Governance Academy. X-Road:The Backbone of Digital Society[R]. 2020.

[32] Digital Agency Japan.Digital Government Progress Report[R].2023.

[33] BMWi.GAIA-X:A Federated Data Infrastructure for Europe[R].2022.

[34] Nilekani N.India’s Digital Public Infrastructure Revolution[J].Foreign Affairs,2023.

[35] Wu, K. C., & Huang, R. (2025). The duet of technology and organization: A study on the logic of digital government evolution in China. Electronic Government, 1-12. Retrieved March 28, 2025, from http://kns.cnki.net/kcms/detail/11.5181.TP.20250307.1041.008.html

[36] Liu, S., & Fan, W. F. (2025). Digital transformation of policy tools: Innovation in economic empowerment paradigm driven by digital government. Modern Economic Exploration, 2025(03), 11 - 22. https://doi.org/10.13891/j.cnki.mer.2025.03.003

[37] Kang, M. N., Mao, K. L., & Ren, J. (2025). Digital government construction and entrepreneurial activity: Evidence from Chinese cities. Journal of Yunnan University of Finance and Economics, 41(03), 75 - 93. https://doi.org/10.16537/j.cnki.jynufe.001017

[38] Shen, Z. X., Zhu, S. J., Wen, Q., & Tang, C. (2025). Empowering the effective market with an active government: Government digital governance and corporate investment efficiency. World Economy, 2025(02), 166 - 195. Retrieved March 28, 2025, from https://doi.org/10.19985/j.cnki.cassjwe.2025.02.022

[39] Sun, L., & Zhang, J. (2025). Can digital government construction enhance urban economic resilience? Evidence from the “information - for - the - people national pilot” policy. Soft Science, 1-13. Retrieved March 28, 2025, from http://kns.cnki.net/kcms/detail/51.1268.G3.20250113.1550.023.html

[40] Yang, P., Lv, Y. Q., Chen, J., & Gao, F. (2024). The impact mechanism and path of government digital transformation on urban carbon emission efficiency in China. Urban Development Studies, 31(12), 109 - 116.

[41] Shi, J. (2025). Digital service - oriented government: A study on the logic of government governance transformation in the digital era. Electronic Government, 2025(03), 103 - 109.

[42] Shi, B. Z., & You, A. N. (2021). Digital government and international trade. Finance & Trade Economics, 42(07), 145 - 160. <https://doi.org/10.19795/j.cnki.cn11 - 1166/f.20210705.008>

[43] Huang, X. H., Zhu, H. J., Yuan, Y. M., Sun, Y. M., & Song, X. Y. (2024). Government digital transformation, social welfare, and common prosperity. Economic Theory and Economic Management, 44(10), 32 - 48.

[44] Yin, B. W. (2022). The dual dilemmas of digital government in optimizing rural governance capabilities, deep - rooted causes, and legal responses. Modern Economic Exploration, 2022(11), 123 - 132. https://doi.org/10.13891/j.cnki.mer.2022.11.009

[45] Xin, L. L. (2024). Digital government construction and common prosperity in urban and rural areas: Theoretical mechanisms and empirical tests. Statistics and Decision, 40(02), 23 - 28. https://doi.org/10.13546/j.cnki.tjyjc.2024.02.004

[46] Shi, R., Tang, Y. J., & Yang, G. T. (2024). Digital empowerment of agricultural green development: A study based on the Belt and Road Initiative countries. World Agriculture, 2024(05), 13 - 27. <https://doi.org/10.13856/j.cn11 - 1097/s.2024.05.002>

[47] Wang, F., & Zhang, Z. T. (2023). The path to promoting the construction of rural digital public health service system. Theoretical Exploration, 2023(02), 87 - 94.

[48] Yi, X. J., Li, Q. Y., & Yang, B. Y. (2025). Digital government construction and consumption of middle - aged and elderly families. Journal of Guangdong University of Finance and Economics, 40(01), 4 - 17. https://doi.org/10.20209/j.gcxb.441711.20250122.002