Research on Strategies for Improving Patient Experience in Health Service Management

Ziqin Ai

doi:10.54097/yranak41

Authors

Ziqin Ai

DOI:

https://doi.org/10.54097/yranak41

Keywords:

Health Service Management, Patient Experience, Service Optimization, Smart Healthcare, Doctor-Patient Communication

Abstract

With the advancement of global healthcare reform and the shift of medical service concepts, patient experience has become a core indicator of health service quality and regional medical development. Under value-based healthcare, enhancing patient experience is essential for people-oriented services and high-quality medical development. Using literature review, case analysis and logical deduction, this study clarifies the connotation and dimensions of patient experience, analyzes its global dilemmas including unreasonable service processes, inadequate information technology application, uneven medical team quality, imperfect systems and low patient participation, resulting in long waiting time, poor doctor-patient communication and insufficient humanistic care. It proposes multi-dimensional strategies: optimizing service processes, developing smart healthcare, upgrading medical staff professionalism and humanistic quality, improving supporting systems and establishing patient participation mechanisms. Verified by domestic and foreign medical institution cases, this research provides theoretical and practical references for elevating patient experience and boosting high-quality healthcare development.

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