Establishment Of Performance Evaluation System for Public Hospitals - Based on Balanced Scorecard
DOI:
https://doi.org/10.54097/hset.v45i.7313Keywords:
Performance evaluation system; public hospitals, balanced scorecard, Analytic Hierarchy Process.Abstract
The four dimensions of the Balanced Scorecard – financial perspective, customer perspective, internal processes, and learning and growth can help hospitals establish performance evaluation system from an integrated perspective. This can play a significant role in improving the service quality for public hospitals. In this paper, a public hospital in Hebei province is used as an example to establish its performance evaluation system in order to provide a reference for the deepening of its performance management.
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