Research on the Impact of ChatGPT on The Economic Development of E-commerce Industry

Monica Zhang

doi:10.54097/fbem.v11i1.11820

Authors

Monica Zhang

DOI:

https://doi.org/10.54097/fbem.v11i1.11820

Keywords:

ChatGPT, Artificial Intelligence, E-commerce, Economic impact, Intelligent Application.

Abstract

This article summarizes the impact of the new artificial intelligence technology ChatGPT on the economic development of the e-commerce industry and provides an analysis of two main aspects. Firstly, this paper studies the application mechanism of ChatGPT in the e-commerce industry. By investigating the specific application of ChatGPT on the e-commerce platform, including fine recommendation, intelligent customer service and consumer insight, the potential of ChatGPT in improving the operational efficiency of e-commerce enterprises is revealed. The research results show that ChatGPT can provide personalized services and suggestions, help improve the quality and efficiency of customer service, and reduce the workload of manual customer service. Secondly, we predict the impact of ChatGPT on the future development of the e-commerce industry by mining the characteristics of Amazon's financial data. The results show that ChatGPT is expected to meet these challenges and have a positive impact on the e-commerce market. For example, the introduction of ChatGPT technology may change the competitive landscape of the e-commerce market and increase market concentration ; at the same time, ChatGPT's personalized recommendations and suggestions can improve consumers' shopping satisfaction and purchase rate, and promote the development of the e-commerce industry. In summary, this paper reveals the potential positive impact of ChatGPT on the economic development of the e-commerce industry by analyzing the application mechanism of ChatGPT in the e-commerce industry and predicting its impact on the future development of the e-commerce industry. These research results have important reference value for decision makers and practitioners in the e-commerce industry, and can help them better understand and respond to the challenges and opportunities of new artificial intelligence technologies for the industry.

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