How to Improve the Quality of System Usage for New Users: Evidence from A Chinese Enterprise Management System

Yanhong Peng

doi:10.54097/fbem.v5i1.1431

Authors

Yanhong Peng

DOI:

https://doi.org/10.54097/fbem.v5i1.1431

Keywords:

New user, System use, Support structure, Use quality, Social network.

Abstract

Based on the sense-making theory, this paper develops a theory-driven model from the perspective of new users to understand the impact and mechanism of different support structures on new users in the enterprise environment by reviewing the existing literature and scholars' research on new users' behavior in other fields. The following conclusions are drawn: (1) the system use behavior of new users positively influences their use quality;(2) the direct peer support structure in the network positively regulates the relationship between the use behavior of the new user system and its use quality;(3) the indirect support structure in the network negatively regulates the relationship between the use behavior of the new user system and its use quality.

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