Research on Six Sigma in the Service Industry
DOI:
https://doi.org/10.54097/ayfyfs67Keywords:
Six Sigma, Service management, Application researchAbstract
The competition for services in the 21st century is becoming increasingly important, and Six Sigma management (6 σ)'s focus on customers sets it apart from previous manufacturing management methods. This article takes service management as the research object, analyzes customer needs based on the Six Sigma DMAIC model, and provides ideas and methods for the study of service management.
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