Analysis of the Impact of User Experience-based Instant Feedback Systems on Trust Building

Jiarui Xu

doi:10.54097/2xe13n25

Authors

Jiarui Xu

DOI:

https://doi.org/10.54097/2xe13n25

Keywords:

Instant Feedback Systems, User Experience, Trust Building, Interaction Design, Empirical Analysis

Abstract

With the continuous expansion of digital interaction scenarios and the growing popularity of online services, instant feedback systems have become the core carrier for optimizing user experience and building user trust. Based on the five elements theory of user experience and the core mechanism of trust building, this article integrates empirical data and practical cases from multiple fields including education, e-commerce and healthcare, and systematically analyzes the mechanism of instant feedback systems influencing user experience from the core dimensions of response timeliness, information quality and interaction form, as well as the internal logic and transmission path of such systems' impact on trust building. This study finds that high-quality instant feedback systems can improve user trust by more than 40%, and the integrity of feedback loops and information transparency are the key factors affecting this effect. The conclusions of this study provide practical solutions for digital products to optimize user experience and maintain long-term user trust through instant feedback systems, and also offer solid empirical support for cross-scenario trust building research in related fields.

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