Research on The Evaluation System of Fresh Agricultural Products Cold Chain Logistics Service Quality in the Context of Electronic Commerce

Authors

  • Bing Han
  • Zunirah Mohd Talib
  • Shanshan Zhang

DOI:

https://doi.org/10.54097/fbem.v8i2.7143

Keywords:

Colleges and universities, Information technology, Educational management.

Abstract

 This paper studies the service quality evaluation system of fresh agricultural products cold chain logistics in the context of e-commerce, constantly improve and optimize it, and ensure its effective implementation, which can not only improve the service quality, but also effectively promote the healthy development of fresh agricultural products cold chain logistics in the context of e-commerce. From this study, the optimization of the service quality evaluation system can be realized from the establishment of a sound index system, the realization of a scientific and reasonable evaluation method, the strengthening of the evaluation process control, the timely feedback of the evaluation results and the strengthening of the application of the results, in order to better promote the development of fresh agricultural products cold chain logistics in the context of e-commerce.

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References

xin, X. and C. jiaying. Research on the Influence of E-commerce service quality of fresh Agricultural products on customer satisfaction. in E3S Web of Conferences. 2020. EDP Sciences. DOI: https://doi.org/10.1051/e3sconf/202018901022

Wang, Y., et al., Numerical Analysis and Service Quality Evaluation of the Fresh Agricultural Produce Supply Chain Platform. Applied Sciences, 2023. 13(2): p. 713. DOI: https://doi.org/10.3390/app13020713

Wu, T., S. Tang, and Z. Yuan. Cold Chain Logistics Service Quality on the Willingness of Online Shopping Fresh Products Based on Logistic Regression Model. in Human Centered Computing: 4th International Conference, HCC 2018, Mérida, Mexico, December, 5–7, 2018, Revised Selected Papers 4. 2019. Springer.

Han, J.-W., et al., A comprehensive review of cold chain logistics for fresh agricultural products: Current status, challenges, and future trends. Trends in Food Science & Technology, 2021. 109: p. 536-551. DOI: https://doi.org/10.1016/j.tifs.2021.01.066

Liu, Y., Study on the Improvement of Fresh Electricity Suppliers Cold Chain Logistics Service Quality. Journal of Service Science and Management, 2016. 9(6): p. 477-484. DOI: https://doi.org/10.4236/jssm.2016.96050

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Published

06-04-2023

Issue

Section

Articles

How to Cite

Han, B., Mohd Talib, Z., & Zhang, S. (2023). Research on The Evaluation System of Fresh Agricultural Products Cold Chain Logistics Service Quality in the Context of Electronic Commerce. Frontiers in Business, Economics and Management, 8(2), 170-173. https://doi.org/10.54097/fbem.v8i2.7143