Analysis of promotional online shopping behavior based on machine learning

Authors

  • Weihao Huang

DOI:

https://doi.org/10.54097/hset.v56i.9817

Keywords:

online shopping behavior, machine learning

Abstract

Artificial intelligence's widespread use in e-commerce enables precise, personalized services and recommendations through deep data analysis, enhancing user experience and loyalty. Studying user behavior is essential for AI applications, providing businesses with valuable insights into customers' needs and behaviors, ultimately boosting sales efficiency and market competitiveness. This paper aims to investigate the application of artificial intelligence in the e-commerce domain, focusing on user behavior analysis and purchase behavior prediction. Using a user behavior dataset provided by the Tianchi platform, machine learning models, particularly random forest and logistic regression models, are constructed to predict user behavior in purchasing specific product categories. The results demonstrate that the random forest-based machine learning model can predict user purchase behavior effectively. Furthermore, the paper provides statistical data on user behavior and introduces related techniques such as feature engineering, performance metrics, and algorithms. The study highlights that artificial intelligence can offer personalized recommendations and services by analyzing users' historical behavior, interests, and preferences, optimizing merchants' product and service strategies, and ultimately enhancing sales efficiency and user satisfaction.

Downloads

Download data is not yet available.

References

Zhou, Xujuan, et al. "The state-of-the-art in personalized recommender systems for social networking." Artificial Intelligence Review 37 (2012): 119-132.

Fu, Min, et al. "ICS-Assist: Intelligent customer inquiry resolution recommendation in online customer service for large E-commerce businesses." Service-Oriented Computing: 18th International Conference, ICSOC 2020, Dubai, United Arab Emirates, December 14–17, 2020, Proceedings 18. Springer International Publishing, 2020.

Diaconita, Irina, Christoph Rensing, and Stephan Tittel. "Getting the information you need, when you need it: a context-aware Q&A system for collaborative learning." Open Learning and Teaching in Educational Communities: 9th European Conference on Technology Enhanced Learning, EC-TEL 2014, Graz, Austria, September 16-19, 2014, Proceedings 9. Springer International Publishing, 2014.

Hussein, Doaa Mohey El-Din Mohamed. "A survey on sentiment analysis challenges." Journal of King Saud University-Engineering Sciences 30.4 (2018): 330-338.

De Bruyn, Arnaud, et al. "Artificial intelligence and marketing: Pitfalls and opportunities." Journal of Interactive Marketing 51.1 (2020): 91-105.

Bhullar, Arshan, and Pushpinder Singh Gill. "Future of mobile commerce: an exploratory study on factors affecting mobile users’ behaviour intention." International Journal of Mathematical, Engineering and Management Sciences 4.1 (2019): 245.

Koehn, Dennis, Stefan Lessmann, and Markus Schaal. "Predicting online shopping behaviour from clickstream data using deep learning." Expert Systems with Applications 150 (2020): 113342.

Tianchi, Xiaomiaomeng. “User Behavior Data from Taobao for Recommendation” Tianchi, https://tianchi.aliyun.com/dataset/649?t=1680319691970&lang=en-us. Accessed 24 April 2023.

Hilbe, Joseph M. Logistic regression models. CRC press, 2009.

Biau, Gérard, and Erwan Scornet. "A random forest guided tour." Test 25 (2016): 197-227.

Downloads

Published

14-07-2023

How to Cite

Huang, W. (2023). Analysis of promotional online shopping behavior based on machine learning. Highlights in Science, Engineering and Technology, 56, 65-72. https://doi.org/10.54097/hset.v56i.9817