Sigma in the Service Industry
DOI:
https://doi.org/10.54097/a24zcd42Keywords:
Six Sigma, Lean, Quality Management, Service IndustryAbstract
This paper discusses Six Sigma in the service industry. Firstly, it reviews the Six Sigma theory and its development history. Then, it expounds on the connotation of Six Sigma and the current situation of its industrial applications, including its applications at the theoretical and macro levels. Subsequently, it focuses on the applications of Six Sigma in the service field and conducts a comprehensive summary and analysis of two cases.
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