International Experience of Civil Aviation Service Quality Evaluation
DOI:
https://doi.org/10.54097/jhh7gm28Keywords:
civil aviation, service quality, evaluation index.Abstract
Civil aviation service quality evaluation research plays a crucial role in improving the travel experience of passengers and increasing the market competitiveness of civil aviation transport enterprises. There have been relatively abundant relevant theoretical research results, but combined with the practical application, there are still areas that need further exploration and improvement. Based on the development of the connotation of service quality evaluation, this paper reviews the research on civil aviation service quality evaluation in terms of the development history, index system, index weights, methods and models of service quality evaluation, and finds that there are obvious differences in service quality evaluation research in terms of methods and other aspects. According to the results, the international experience of civil aviation service quality evaluation can provide a reference for the construction of China's civil aviation service quality evaluation system.
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