Research on the Development Direction and Countermeasures of Civil Aviation Ticketing Offices
Taking Fuyang Civil Aviation Ticket Office as an Example
DOI:
https://doi.org/10.54097/njb5hr17Keywords:
Marketization of civil aviation in China; Diversified services; Global informatization; Electronic ticket; Integration upgrade.Abstract
With the popularization of electronic tickets and the development of information technology, aviation e-commerce has rapidly developed. The marketization of civil aviation in China has made agents no longer limited by the original ticket management and terminal maintenance. In order to pursue greater marginal profits, various sales prices and measures have spread through the network, and sales channels are becoming more and more diversified. The forms of air ticket sales are also diverse. Based on the analysis of the advantages and disadvantages of online platform sales and traditional ticket office store sales under e-commerce, the author believes that ticket offices can develop towards joint tourism integration and upgrading, and provide diversified services according to their own situation.
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References
Zhu Zhiqi. Domestic Passenger Transport Sales Practice in Civil Aviation (M). China Civil Aviation Press. 2019.
Qi Qi. Classification of Sales Channels for Civil Aviation Tickets in China (Z). Civil Aviation Resource Network. 2013.
Gu Zhuoming. Research on the Cooperation Strategy between China Southern Airlines and Internet Tourism Platform [D]. Shanghai Jiaotong University, 2020.
Civil Aviation Administration of China. China Civil Aviation Strong Country Strategy (R). National Civil Aviation Work Conference, 2008.
Tongju Invention Electricity, 2017 (2312), issued by the Department of Transport of Civil Aviation Administration of China on regulating Internet ticket sales.
Wang Xin. A Study on Customer Satisfaction with Service Quality of SD Airlines [D]. Xi'an University of Electronic Science and Technology, 2020.
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